Facebook Buys Chatbot Startup Servicefriend to Integrate Into Calibra
Cointelegraph By Joeri Cant's original article for cointelegraph.com reduced by 55%
Facebook has acquired the artificial intelligence-based chat-bot startup Servicefriend for customer service for Calibra, the digital wallet for Facebook's planned Libra cryptocurrency. A Sept. 19 article by Israeli business newspaper the Marker reported that Facebook has acquired startup Servicefriends in order to build a messaging bot for customer service for Calibra.
Announcing Libra and Calibra, Facebook said that it wanted to reach unbanked consumers and give them access to financial services and to make Calibra available through a specially created app and via its WhatsApp and Messenger platforms. Servicefriend provides artificial intelligence-powered messaging bots that supposedly can mimic the intelligence, comprehension and empathy of a human to such a degree that customers won't realize they are interacting with a bot. Calibra will not be available in its largest markets.
Cointelegraph previously reported that Facebook's Calibra digital wallet, which can be used to store its Libra crypto coin, will not be available in some of the social network's largest markets, including India. "The libra blockchain will be global, but it will be up to custodial wallet providers to determine where they will and will not operate. Calibra won't be available in U.S.-sanctioned countries or countries that ban cryptocurrencies..
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